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1) What is Club Royalion?Club Royalion is a high end streetwear store in vancouver that offers great quality designs at affordable prices. All of our products are designed and made in Canada. Club Royalion was founded in 2022 with the aim of establishing a community for everyone. Our vision is to become the biggest streetwear brand in Canada and are continuously working on introducing new designs and collections. Our unisex collection is appropriate for customers with varying budgets. Our collection includes party and street wear with a touch of luxury. Visit the best online streetwear store in Vancouver.
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2) What fabric is used for the apparel?Different products contain different ratios of certain fabrics. Our products range from 50% cotton and 50% polyester to 70% cotton and 30% polyester. We also include 100% cotton products. To view specific products fabric information, check out the product description on our online streetwear store in Vancouver
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3) Do we offer international shipping?Yes we do! We work with various shipping companies that deliver right to your doorstep no matter where you are in the world. Customer satisfaction is top priority at Club Royalion. With a flat rate of $25 express shipping, we ensure the delivery of orders within 7 business days. Orders over $200 are eligible for free delivery. We might be a streetwear store in Vancouver but we are an international company.
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4) What are Domestic shipping rates?Lower Mainland, British Columbia - Free Delivery (within 2 days) Rest of Canada - $10 standard shipping for orders less than $100 and free shipping over $100 (within 6 days), $25 express shipping for orders less than $100 and increments by $10 for every additional $100 (within 3 days).
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5) Where can I track my order?After your order has been shipped from our streetwear store in Vancouver, you will receive a shipping confirmation email from Club Royalion. This email will include the tracking number for your order and you may get further details on your order by clicking the "Track Shipment" button. If you encounter any problems in tracking your order, please email us at support@clubroyalion.com and include your order number.
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6) What are the accepted payment methodsWe accept Visa, MasterCard, Amex, China UnionPay, Jcb, Diners, CartesBancaires. Discover, Electron Maestro and Apple Pay. PayPal coming soon. We also accept credit/debits from other international bank accounts.
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7) Are there size charts for products?Size charts are displayed for each product. You can check the size charts for a specific product in the products image gallery as the last image.
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8) Can I return or exchange an item?We do not accept returns, however, we do accept exchanges. To exchange your order with another item in the shop, please email us at support@clubroyalion.com within 5 days of delivery. We will not accept damaged items for exchanges. Exchanges are possible with items of similar value or more. The charges for shipping the product back is the customers responsibility unless the product is damaged or faulty by circumstances out of the customers control. Check our other products on our online streetwear store in Vancouver for exchanges.
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9) What do I do if my order is damaged?We are sorry to hear that your order arrived in less than perfect condition. Let us make it right. Please send us an email at support@clubroyalion.com and our customer service team will be more than happy to assist you.
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10) I received the wrong order, what do I do?"We apologize for this inconvenience. Customer satisfaction is our top priority. Please email us at support@clubroyalion.com and our customer service team will help resolve this issue for you as soon as possible.
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11) My Discount code is not working, what should I do?"We apologize for this inconvenience. Please email us at support@clubroyalion.com and we will send you a new coupon via email as soon as possible.
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12) Where can I provide feedback?We really appreciate our customers' feedback. You can provide us feedback by filling the Contact Us form in the home page or our online streetwear store in Vancouver. Feel free to tag us on your social media posts to get featured.
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13) I added an incorrect address at checkout. How can I change this?If you encounter such an issue please email us at support@clubroyalion.com with your order number and correct address information as soon as possible. This will ensure your order arrives at the correct and updated address.
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14) How does Club Royalion protect my personal information?Club Royalion ensures personal information is only used for delivery and promotional purposes. Data security is taken seriously at Club Royalion. Disclosure of sensitive information is against our policies and guidelines.
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15) What happens once an order is placed?After an order is placed, you will immediately receive a confirmation email from Club Royalion which will include your invoice and shipping details. Once your order is shipped from our streetwear store in Vancouver, you will receive a shipping confirmation email. This email will include a tracking number to view further details on your shipment.
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16) Are there any discounts?Yes! You can sign up on our website under the "Club Members'' tab to receive a 10% member discount. You will receive an email from Club Royalion that will include your discount code. This code can be applied at checkout within the valid time frame. Once you sign up, you will also be eligible for future discounts and promotions. Be the first to hear about new and upcoming collections.
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17) Do I get free delivery on bulk orders?Within Canada, delivery is free on orders with value above $200. For international buyers, delivery is free on orders with a value above $250.
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